Order Payment Methods
We accept Stripe payment which upport major credit cards.
Check Order Status
If you've created an infmetry.com profile, you can sign in to My Account to view your orders. You can also check the email we send to you.
Note: Due to we had moved our site from magento system to Shopify, the password you originally used is invalid(the account sign up before 25th Sept 2015), please reset your password.
Track your order
Track your order from this link: http://www.infmetry.com/pages/order-status
Infmetry.com is only able to apply one promotional code per transaction. Promotional codes are unable to be used in conjunction with other promotional codes on the same order. To allow the maximum amount of savings on any purchase, we suggest that a rough calculation be performed to determine which code is more beneficial for the order in question.
To use a promotional code, please click the Shopping Cart, enter your coupon code then click APPLY COUPON.
Changes after an order is submitted
Our goal is to pack and ship your order as quickly as possible; therefore, changes to your order can only be made up to threes hour after it's been submitted. Please note: to make changes you must email(email@example.com) us these changes including cancellation requests, address changes, upgraded shipping or adding items to your order. If you have any questions, please Contact Us. Don't worry, if you have already placed your order and it is out of our business hours, we will give you a satisfactory solution.
Forgot to add a promo code?
Just email us. We will help add it.
If you need to cancel your order, please contact us. We will be happy to assist you in any way. We can cancel your order if it has not already shipped, but please note, it is our goal to pack and ship your order as quickly as possible. Therefore, it may not be possible since changes and cancellations can only be made up after the order has been submitted.
Didn't receive your whole order
Your order may be shipped from any of our different warehouse. Another reason for dividing shipments is due to availability. Occasionally, when our warehouse center processes orders, an item may not be available when they go to package your order or an item may be on backorder at the time you ordered the merchandise. In these situations, the available items will be shipped immediately, while the remaining items will be shipped at a later time.
After you place your order online, you will receive an order confirmation and it will break down your order into the different shipments. We understand that this practice may inconvenience some of our customers and we sincerely and deeply apologize for any inconvenience that is experienced from it.
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